Frequently Asked Questions

General

How are Eko Savon products different to commercially-produced soaps and shampoos?

But my favourite soap brand claims its products are 'soap-free'. Isn't this a good thing?

What is the best way to use a shampoo bar?

I just switched to using shampoo bars and my hair feels weird...what's wrong?!

Should I rinse my hair with Apple Cider Vinegar after washing with a shampoo bar?

How should I keep my soap/shampoo bar?

Will I need to use a conditioner after I wash my hair with a shampoo bar?

Why do you avoid using palm oil in your soaps?

I have very sensitive skin or some skin concerns such as eczema, dermatitis, etc. Which bar should I use?

Do you sell solid Conditioner Bars?

Shipping & Delivery

How will my order be packaged?

How long will my order take to arrive?

Will I need to pay any SF Express delivery surcharges?

I would like to pick my order up from your studio to avoid shipping charges. Is this OK?

Returns Policy

What is your Returns Policy?

Payments

How can I pay for my purchase?

Our Studio

Can I come to your studio and buy your products directly?

Where are you located?

Do you have parking?